About This Automation
Plan completion and settlement confirmation is the final step in the debt management lifecycle, where staff verify that a client's payment plan is fully satisfied and notify the client of closure.
Automation retrieves payment history, verifies plan completion, calculates final settlement amounts, and generates personalized settlement letters automatically.
Top friction points when done manually
The issues teams report most often with this process
Automation readiness
How well-suited this process is for automation
How The Automation Works
The full workflow, from trigger to completion.
The automation monitors for a client account with zero outstanding balance and a final payment that has cleared. The trigger fires when both conditions are met.
The automation retrieves the client's original plan terms and compares them against the payment history to confirm the plan is complete and no balance remains.
The automation calculates the final settlement amount, including any interest adjustments, fees, or credits, based on the plan contract and payment records.
The automation fetches the client's current email address and mailing address to ensure the settlement notice is sent to the correct contact.
The automation composes a settlement confirmation letter using a standardized template, populated with the client name, completion date, final settlement amount, and next steps.
The automation sends the settlement letter to the client and logs a copy in the account record for audit purposes.
The automation updates the client account status to closed, records the settlement confirmation date, and logs the completion in the tracking sheet.
The automation sends a notification to the operations team confirming that the plan completion and settlement notice have been processed, so the account can be archived if needed.
Most popular tool stack used
— the complete tool combinations companies use
QuickBooks Online
HubSpot
Google Sheets
Gmail
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ROI and business case
What this process costs today and what changes once it's automated.
Launch schedule
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Process runbook
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Developer handover pack
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Integration and connections guide
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Test and QA plan
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Frequently asked questions
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