Hardship Evidence Collection

Q: Can the automation handle partial submissions?

Yes. The system compares what was submitted against your hardship checklist, identifies gaps, and sends the customer an automatic request listing exactly what is missing and the deadline.

Q: Will existing submissions be processed retroactively?

Your team can batch-upload historical submissions to the automation, which will organize, validate, and log them into your case system with the same standards as new submissions.

Q: How does the automation integrate with our current CRM?

The automation creates or updates case records directly in your CRM, attaches organized documents, and logs submission metadata. Your team configures which fields map to your hardship workflow.

Q: What happens when a submission is complete and ready for review?

Your supervisor and review team receive an instant notification with a summary of what was submitted and a direct link to the organized case record in your CRM.

Collecting the supporting evidence creditors require for hardship consideration.

910 hrs

Manual time identified

Companies have mapped

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About This Automation

Hardship evidence collection requires staff to manually receive, organize, validate, and log customer submissions across multiple tools. Manual file handling, incomplete submissions, and duplicate data entry create delays and errors.

Automation captures submissions directly, validates documents, checks completeness against requirements, and logs everything into the case system with proper naming and folder structure. The team receives instant notifications when evidence is ready for review.

Key features:

Capture submissions automatically from email and portal with file integrity validation

Compare submitted documents against your hardship checklist and flag gaps instantly

Organize files with consistent naming and folder structure in your document storage

Create and update case records in your CRM with submission metadata and document links

Notify your team when evidence is complete and ready for assessment

Data insights How it works Apps used What you get FAQ

Top friction points when done manually

The issues teams report most often with this process

#	Friction point	Companies Report This
1	Manual file renaming and organization Staff spend significant time downloading, renaming, and organizing files across multiple folders.	80%
2	Duplicate data entry across systems Submission details are manually entered into spreadsheets and then re-entered into the CRM.	67%
3	Incomplete submission handling Identifying missing documents and composing follow-up emails is done manually for each submission.	53%
4	File quality validation delays Corrupted or illegible files are discovered late, requiring manual re-requests and extended timelines.	40%
5	Lack of audit trail Manual notes and spreadsheet updates provide incomplete visibility into submission history and status.	26%

Disclaimer

Automation readiness

How well-suited this process is for automation

Process Pain Score™

8.7/ 10

AI Fit Rating™

8.9/ 10

Automation Lift Index™

8.6/ 10

Hidden Overhead™

7.3/ 10

How The Automation Works

The full workflow, from trigger to completion.

1. Hardship Email Receivedtrigger

Automation detects incoming email to hardship inbox with attachments. Extracts customer ID, email address, and all file attachments.

2. Extract and Validate Documents

Downloads all attachments, checks file format and size, and validates that files are readable. Flags corrupted or unsupported formats for manual review.

3. Check Completeness Against Checklist

Compares submitted documents against hardship checklist (proof of income, bank statements, hardship letter, ID). Identifies missing items and generates list.

4. Organize Files

Creates folder structure using customer ID and submission date, renames files to standard format, and moves all documents into organized folder.

5. Log Submission

Creates or updates case record with submission date, list of received documents, completeness status, and link.

6. Send Notification to Team

Posts summary with customer ID, submission status, any missing documents, and link to case record. Notifies review team that evidence is ready.

Most popular tool stack used

— the complete tool combinations companies use

52% of companies

28% of companies

19% of companies

Disclaimer

What you get when you map this process

Everything you need to understand, plan, and build your automation.

ROI and business case

What this process costs today and what changes once it's automated.

Launch schedule

What gets built, in what order, and what success looks like once it's live.

Process runbook

How the automation runs day to day, including exceptions and human decision points.

Developer handover pack

Full build spec, logic, and configuration — ready to hand off without a briefing call.

Integration and connections guide

Every tool connection, credential, and data mapping the build needs.

Test and QA plan

376 hrsIdentified

4Mapped

View

Frequently asked questions

Everything you need to know before mapping this process.

What happens if a customer submits documents in an unsupported format?

The automation flags unsupported or corrupted files and notifies your team for manual review. Customers are automatically asked to resubmit in a supported format.

Can the automation handle partial submissions?

Will existing submissions be processed retroactively?

How does the automation integrate with our current CRM?

What happens when a submission is complete and ready for review?

View more FAQs

Process pain:8.7/10

Mapped by:7 Companies

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Page updated 10 August 2026