Tracking & Proof of Delivery

Keep cold-chain deliveries visible and compliant without drivers, dispatchers, or admins chasing paperwork.

56 hrs

Time saved/month

Companies have mapped

About This Automation

Tracking and proof of delivery in cold chain logistics requires manual carrier portal checks, driver communication, and file management across multiple systems. This fragmented approach creates delays, lost documentation, and slow dispute resolution.

Automation pulls real-time tracking data from carrier APIs and collects proof of delivery automatically from drivers. Orders update instantly, customers receive notifications with proof attached, and disputes resolve in seconds instead of hours.

Key features

Monitor carrier tracking data in real time across all active shipments

Request and collect proof of delivery photos and signatures automatically

Store all proof files in a centralized archive with consistent naming

Update order status and notify customers without manual intervention

Retrieve proof instantly when customers dispute delivery claims

Flag delivery exceptions such as delays or failed attempts

How The Automation Works

The full workflow, from trigger to completion.

1. Order marked as shippedtrigger

Automation is triggered when an order status changes to shipped. The order ID and carrier information are passed to the workflow.

2. Fetch tracking data from carrier

The automation queries the carrier API (FedEx, UPS, DHL) using the tracking number to retrieve real-time location and status updates.

3. Log tracking to order system

Tracking number and current status are automatically written order record, replacing manual entry.

4. Request proof via SMS

An automated SMS is sent to the driver requesting a photo or signature confirmation. The message includes a unique link or reply code.

5. Capture and store proof

When the driver replies with a photo or signature, the automation downloads and stores it in a centralized, timestamped folder linked to the order.

6. Update delivery status

Once proof is received and carrier confirms delivery, the order status is automatically set to delivered with proof attached.

7. Notify customer and team

An automated email is sent to the customer with tracking link and proof of delivery. A notification alerts the fulfillment team that the shipment is complete.

4 reasons to map this process

It's completely free

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You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

There's no obligation to build

33 hrssaved/month

13times mapped

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Frequently asked questions

Everything you need to know before mapping this process.

My process is slightly different from this. Can I customize it?

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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What do I actually get from the mapping session?

Does this work with the tools my team already uses?

What happens after I map my process?

Do I need to prepare anything before starting?

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Estimated Time Saving

56hrs/month

Process pain:8.2/10

Mapped by:8 Companies

Map this to your business to get your exact numbers.

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