Estimate & Approval Workflow

Customers approve repair estimates faster when the whole cycle runs without a service writer chasing them by phone.

127 hrs
Time saved/month
11
Companies have mapped
Map This Automation

About This Automation

Creating and approving repair estimates manually consumes hours each week as advisors type data, chase customer approvals, and re-enter information into multiple systems. Manual tracking leads to lost estimates, approval delays, and data entry errors that frustrate customers and slow job scheduling.

Automation generates branded estimates instantly from technician notes, sends them for digital signature, and creates job records automatically once approved. Customers receive estimates faster, approval rates climb, and advisors reclaim time for customer service.

Key features
Generate branded PDF estimates automatically from technician diagnosis and shop pricing rules
Send estimates for digital signature with automatic customer reminders after 24 hours
Create job records in your system instantly when customers sign
Track estimate status and approval history with a complete audit trail
Notify technicians automatically once a job is approved and ready to schedule

How The Automation Works

The full workflow, from trigger to completion.

1. New Repair Intake Loggedtrigger

Service advisor enters vehicle and customer details. The automation detects the new intake record and begins the estimate workflow.

2. Fetch Diagnosis and Generate Estimate

The Estimate Generator retrieves technician notes and parts list, calculates labor and parts costs, and generates a professional PDF estimate with company branding.

3. Send Estimate for E-Signature

The automation sends the PDF estimate to the customer with a request for approval. tracks open status and signature in real time.

4. Estimate Signed Within 24 Hours?

The automation checks for a signed envelope. If signed, proceed to job creation. If not signed after 24 hours, trigger a reminder.

5. Send Approval Reminder

If the estimate is not signed within 24 hours, the automation sends a reminder email to the customer with a direct link to sign.

6. Create Approved Job

Once the estimate is signed, the automation creates a new job record with all estimate details, customer info, and approval timestamp. No manual re-entry.

7. Notify Technician and Schedule

The automation sends a message to the assigned technician with the approved job details, parts list, and estimated start date.

4 reasons to map this process

1

It's completely free

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2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
127hrs/month
Process pain:8.2/10
Mapped by:11 Companies

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