No-Show & Class Reminders

The automation checks the class schedule daily and identifies all classes due to start within 24 to 48 hours. It retrieves the enrolled student list and contact details automatically.

A templated reminder email is sent to all enrolled students with class details, time, and instructor. The email is sent at a consistent time (e.g., 24 hours before class) to maximize attendance.

For students with a phone number on file, an SMS reminder is sent in parallel with the email, reaching students who prefer text notifications.

After class, the instructor or a designated staff member confirms attendance via a simple form or message. The automation logs the attendance record in the central sheet and flags any absences.

The automation compares the attendance record against the enrolled list and automatically flags students who did not attend. Chronic no-shows (3+ in a row) are highlighted for priority follow-up.

A follow-up message is automatically sent to no-show students, asking if they plan to attend the next class or if they wish to cancel. The message is sent via their preferred channel (email or SMS).

Based on follow-up responses or no-show patterns, the automation updates the student record (e.g., mark as at-risk, inactive, or pending cancellation) and notifies staff for manual review.