Automate the manual work in Vanilla

FullSpec maps how Vanilla fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Vanilla by the numbers

Insights from real process mapping sessions that involve Vanilla.

No processes mapped yet using Vanilla. Map a process that uses Vanilla to see automation data here.

Map a Vanilla automation

Top 5 Vanilla friction points when done manually

Manually syncing Vanilla conversation threads

You have to copy customer messages from Vanilla into your notes or spreadsheets because conversations don't automatically flow into your other business systems.

78% report this

Duplicate customer records across Vanilla

The same customer appears multiple times in Vanilla under slightly different names or email addresses, forcing you to manually merge or track which profile is current.

52% report this

Exporting Vanilla data for reporting

You spend hours manually pulling conversation data and customer information out of Vanilla to create reports that your team or leadership needs.

45% report this

Updating customer info in Vanilla manually

When a customer changes their contact details or preferences, you have to find and edit their Vanilla profile by hand instead of having updates sync automatically.

33% report this

Tracking Vanilla conversation history gaps

You lose visibility into older Vanilla conversations or have to manually search through threads to piece together a customer's full interaction history.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Vanilla

Browse popular Vanilla automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.