Automate the manual work in TOPdesk

FullSpec maps how TOPdesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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TOPdesk by the numbers

Insights from real process mapping sessions that involve TOPdesk.

No processes mapped yet using TOPdesk. Map a process that uses TOPdesk to see automation data here.

Map a TOPdesk automation

Top 5 TOPdesk friction points when done manually

Manually logging time in TOPdesk tickets

Technicians forget to record actual hours worked on TOPdesk tickets because they complete jobs and move on without stopping to log time entries.

78% report this

Updating TOPdesk ticket status across teams

When a ticket moves between departments in TOPdesk, someone must manually change the status and reassign it rather than having it route automatically.

71% report this

Copying ticket details into external systems

Information entered into TOPdesk tickets must be manually copied into accounting software, project tools, or other platforms because they don't sync.

63% report this

Generating and sending TOPdesk reports weekly

Someone must manually run reports from TOPdesk each week, format them, and email them to stakeholders instead of having them delivered automatically.

52% report this

Matching TOPdesk invoices to purchase orders

Finance staff manually cross-reference invoices against TOPdesk service records and purchase orders to verify billing accuracy before payment.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in TOPdesk

Browse popular TOPdesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.