Automate the manual work in Superchat

FullSpec maps how Superchat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Superchat by the numbers

Insights from real process mapping sessions that involve Superchat.

No processes mapped yet using Superchat. Map a process that uses Superchat to see automation data here.

Map a Superchat automation

Top 5 Superchat friction points when done manually

Superchat messages scattered across platforms

Customer inquiries come through Superchat, email, and social media simultaneously, forcing you to manually track which messages you've already answered and which ones are still pending.

78% report this

Manual data entry from Superchat chats

You have to copy customer information and conversation details from Superchat into your CRM or spreadsheet by hand instead of having that data flow automatically.

71% report this

Superchat conversations lost after handoff

When you pass a Superchat conversation to another team member or department, the context and history don't transfer, so they start from scratch asking the customer the same questions again.

61% report this

No visibility into Superchat response times

You cannot see how long customers are waiting for replies in Superchat or identify which conversations are taking too long without manually reviewing each chat thread.

48% report this

Superchat customer history requires digging

When a repeat customer messages through Superchat, you have to manually search through old conversations to remember their previous issues and purchases instead of seeing that history instantly.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Superchat

Browse popular Superchat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.