Automate the manual work in SMSEdge

FullSpec maps how SMSEdge fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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SMSEdge by the numbers

Insights from real process mapping sessions that involve SMSEdge.

No processes mapped yet using SMSEdge. Map a process that uses SMSEdge to see automation data here.

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Top 5 SMSEdge friction points when done manually

Manually copying SMSEdge delivery reports

You have to pull delivery status data from SMSEdge and manually enter it into spreadsheets or CRM records instead of having it flow automatically.

78% report this

Tracking SMSEdge responses without a system

Customer replies come into SMSEdge but you manually log them into your ticketing or follow-up system because there is no native integration.

71% report this

Building SMSEdge contact lists by hand

You spend hours copying phone numbers from your database into SMSEdge segments instead of syncing your customer list automatically.

64% report this

Scheduling SMSEdge campaigns without workflow

You have to manually set up each SMS send time and recipient group in SMSEdge rather than triggering messages based on customer actions.

52% report this

Reconciling SMSEdge costs across billing

You manually match SMSEdge charges to individual campaigns and departments because the tool does not break down costs by project or cost center.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SMSEdge

Browse popular SMSEdge automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.