Automate the manual work in REVE Chat

FullSpec maps how REVE Chat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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REVE Chat by the numbers

Insights from real process mapping sessions that involve REVE Chat.

No processes mapped yet using REVE Chat. Map a process that uses REVE Chat to see automation data here.

Map a REVE Chat automation

Top 5 REVE Chat friction points when done manually

Manually routing chats across REVE Chat agents

You have to watch REVE Chat conversations come in and manually assign them to the right agent instead of the system doing it automatically based on availability or skill.

78% report this

Copying chat transcripts from REVE Chat separately

After conversations end in REVE Chat, you manually copy and paste chat transcripts into your CRM or ticketing system because they don't sync on their own.

71% report this

Tracking customer context across REVE Chat channels

When a customer switches between REVE Chat's live chat, email, and social channels, you have to manually piece together their conversation history to understand what they already asked.

63% report this

Manually logging REVE Chat customer issues for follow-up

You have to manually create follow-up tasks or tickets outside of REVE Chat when customers mention problems that need resolution after the chat ends.

54% report this

Extracting REVE Chat performance data for reports

You manually pull response times, resolution rates, and agent performance numbers from REVE Chat and rebuild them in spreadsheets because the built-in reports don't match what your team needs.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in REVE Chat

Browse popular REVE Chat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.