Automate the manual work in Freshdesk

FullSpec maps how Freshdesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Freshdesk by the numbers

Insights from real process mapping sessions that involve Freshdesk.

No processes mapped yet using Freshdesk. Map a process that uses Freshdesk to see automation data here.

Map a Freshdesk automation

Top 5 Freshdesk friction points when done manually

Manually routing tickets in Freshdesk

Support agents spend time reading each incoming ticket in Freshdesk and deciding which team member should handle it instead of having rules automatically assign them.

78% report this

Copying customer info between Freshdesk systems

When a customer contacts you through multiple channels, you manually search Freshdesk to find their previous tickets and copy their information into new ones instead of having one unified history.

71% report this

Updating Freshdesk tickets without context

Your team manually types status updates and notes into Freshdesk tickets without being able to see what happened in previous interactions, leading to duplicate questions and repeated explanations.

62% report this

Extracting Freshdesk data for reports

You manually pull ticket data out of Freshdesk and copy it into spreadsheets to create weekly or monthly reports instead of having automated summaries ready.

51% report this

Following up on stalled Freshdesk tickets

Your team manually checks Freshdesk each day to find tickets that have been waiting for customer responses and decides which ones need follow-up reminders.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Freshdesk

Browse popular Freshdesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.