Automate the manual work in Retently

FullSpec maps how Retently fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Retently by the numbers

Insights from real process mapping sessions that involve Retently.

No processes mapped yet using Retently. Map a process that uses Retently to see automation data here.

Map a Retently automation

Top 5 Retently friction points when done manually

Manually exporting Retently survey responses

You have to download survey data from Retently and paste it into spreadsheets or other systems because responses don't automatically flow to where you need them.

78% report this

Chasing down Retently response rates manually

You spend time each week checking Retently to see which customers responded to surveys and which ones you need to follow up with individually.

71% report this

Manually routing Retently feedback to teams

When negative feedback comes in through Retently, you have to read it, decide which department owns it, and send it to them by email or message.

62% report this

Retently data doesn't sync with CRM

Survey scores and feedback from Retently stay siloed in Retently instead of automatically updating customer records in your CRM or helpdesk.

51% report this

Manually creating Retently reports for leadership

You pull survey trends and NPS data from Retently by hand each month to build reports that show how customer satisfaction is changing.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Retently

Browse popular Retently automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.