Automate the manual work in Moneypenny

FullSpec maps how Moneypenny fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Moneypenny by the numbers

Insights from real process mapping sessions that involve Moneypenny.

No processes mapped yet using Moneypenny. Map a process that uses Moneypenny to see automation data here.

Map a Moneypenny automation

Top 5 Moneypenny friction points when done manually

Moneypenny call logs scattered across systems

Call details from Moneypenny arrive in email or text but must be manually entered into your CRM or spreadsheet because they don't sync automatically.

78% report this

Missing caller context when Moneypenny answers

Moneypenny receptionists answer calls without access to your customer history, so you receive incomplete messages that lack account details or previous interaction notes.

68% report this

Manual follow-up on Moneypenny voicemails

Voicemails captured by Moneypenny must be manually reviewed and transcribed before you can prioritize callbacks or route them to the right team member.

55% report this

Moneypenny message delivery delays to staff

Messages taken by Moneypenny operators must be manually forwarded or copied into internal chat or email, creating gaps where urgent calls are delayed reaching the right person.

42% report this

Duplicate contact entry from Moneypenny calls

When Moneypenny transfers a new caller, you must manually verify and add them to your contact database to avoid duplicate records across systems.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Moneypenny

Browse popular Moneypenny automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.