Automate the manual work in Kayako

FullSpec maps how Kayako fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Kayako by the numbers

Insights from real process mapping sessions that involve Kayako.

No processes mapped yet using Kayako. Map a process that uses Kayako to see automation data here.

Map a Kayako automation

Top 5 Kayako friction points when done manually

Kayako ticket routing takes forever

Manually assigning incoming support tickets to the right agent in Kayako instead of using automation rules wastes time and creates bottlenecks.

78% report this

Kayako customer history scattered everywhere

Piecing together customer context from multiple channels and past interactions in Kayako before responding to a ticket slows down resolution.

71% report this

Kayako responses need constant copy-pasting

Typing out similar answers repeatedly instead of using Kayako's canned responses or macros means agents waste time on repetitive replies.

63% report this

Kayako follow-ups slip through cracks

Manually tracking which customers in Kayako need follow-up messages or callbacks results in missed deadlines and forgotten conversations.

54% report this

Kayako reporting requires manual data export

Pulling performance metrics and customer satisfaction data out of Kayako by hand to create reports takes hours each week.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Kayako

Browse popular Kayako automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.