Automate the manual work in JivoChat

FullSpec maps how JivoChat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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JivoChat by the numbers

Insights from real process mapping sessions that involve JivoChat.

No processes mapped yet using JivoChat. Map a process that uses JivoChat to see automation data here.

Map a JivoChat automation

Top 5 JivoChat friction points when done manually

Copying chat transcripts into JivoChat

You manually copy conversation details from emails or messages into JivoChat fields instead of having them automatically captured when customers first contact you.

78% report this

Updating customer info across JivoChat

When a customer's phone number, email, or company changes, you have to manually find and update their profile in JivoChat rather than syncing it from your other business systems.

71% report this

Exporting JivoChat data for reporting

You manually pull conversation data out of JivoChat and paste it into spreadsheets to create reports instead of having metrics flow automatically to your dashboard.

61% report this

Reassigning JivoChat chats between agents

When an agent goes offline or needs help, you manually reassign their open JivoChat conversations to another team member instead of routing them automatically based on availability.

48% report this

Tagging conversations in JivoChat

You manually add tags and categories to each JivoChat conversation after it ends to organize them by topic or customer type instead of having them tagged automatically.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in JivoChat

Browse popular JivoChat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.