Automate the manual work in GoodReviews

FullSpec maps how GoodReviews fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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GoodReviews by the numbers

Insights from real process mapping sessions that involve GoodReviews.

No processes mapped yet using GoodReviews. Map a process that uses GoodReviews to see automation data here.

Map a GoodReviews automation

Top 5 GoodReviews friction points when done manually

Manually copying GoodReviews into responses

You have to read each review in GoodReviews, then type out your reply in a separate document or email before pasting it back into the platform.

78% report this

Tracking which GoodReviews need replies

Without a system, you lose track of which reviews in GoodReviews you have already answered and which ones are still waiting for your response.

71% report this

Consolidating GoodReviews across locations

If you have multiple locations, you manually check each one in GoodReviews separately instead of seeing all pending reviews in one place.

62% report this

Exporting GoodReviews data for reporting

You have to manually pull review data out of GoodReviews and rebuild it in a spreadsheet each month to show trends to your team or stakeholders.

51% report this

Assigning GoodReviews responses to staff

You manually decide who should reply to each review in GoodReviews and then send them the details through email or chat instead of having a built-in assignment workflow.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in GoodReviews

Browse popular GoodReviews automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.