Automate the manual work in Freshreview

FullSpec maps how Freshreview fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Freshreview by the numbers

Insights from real process mapping sessions that involve Freshreview.

No processes mapped yet using Freshreview. Map a process that uses Freshreview to see automation data here.

Map a Freshreview automation

Top 5 Freshreview friction points when done manually

Manually copying Freshreview reviews into spreadsheets

You spend hours each week copying customer reviews from Freshreview into Excel to share with your team or analyze trends, duplicating work that should happen automatically.

78% report this

Freshreview responses require individual manual replies

Each customer review in Freshreview needs a separate manual response typed out individually, even when you want to send similar replies to multiple reviewers.

71% report this

Tracking Freshreview ratings across multiple locations

When you have multiple business locations, you manually compile Freshreview scores from each location into one report to see your overall performance.

64% report this

Freshreview alerts require constant manual checking

You have to log into Freshreview regularly to check for new negative reviews instead of receiving automatic notifications when urgent feedback arrives.

55% report this

Freshreview data stays isolated from other systems

Customer review data from Freshreview never reaches your other business tools, so you manually re-enter insights into your CRM or support system.

30% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Freshreview

Browse popular Freshreview automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.