Results & Report Distribution

Q: Can the automation handle results from multiple labs?

Yes. The system captures results from email, patient portals, and fax from any lab source and processes them through the same workflow.

Q: Will patients still receive reports if they don't use the patient portal?

Yes. Reports are sent via email automatically, and staff can manually send them by fax or mail if needed.

Q: Does the automation work with our existing patient database?

Yes. The automation connects to your patient database to verify identity and pull patient contact information.

Q: What if a patient or provider says they didn't receive their report?

The system maintains a complete delivery log with timestamps and status. Staff can see exactly when the report was sent and resend it immediately if needed.

Patients and referring clinicians get their results on time, every time, without staff chasing paperwork between systems.

280 hrs

Manual time identified

Companies have mapped

Map This Automation

About This Automation

Lab result distribution requires staff to manually receive results, extract data, format reports for both patients and providers, and send them through multiple channels. This manual process is slow, error-prone, and creates bottlenecks that delay patient care.

Automation captures incoming results, extracts data automatically, generates both patient-friendly and clinical reports, and distributes them through the patient portal and email. Results reach patients and providers within hours instead of days, with a complete audit trail.

Key features:

Capture lab results from email, patient portal, and fax automatically

Extract patient data and test values without manual data entry

Verify patient identity against your practice database

Generate patient-friendly and clinical report versions as PDFs

Distribute reports to patients via portal and email, and to providers via email

Log all delivery actions with timestamps and status for compliance

Data insights How it works Apps used What you get FAQ

Top friction points when done manually

The issues teams report most often with this process

#	Friction point	Companies Report This
1	Manual data entry from results Staff copy patient names, test types, and values from email or portal into spreadsheets, introducing typos and delays.	80%
2	Dual report creation Separate patient-friendly and clinical versions must be formatted and saved manually, doubling the work.	67%
3	Multi-channel distribution Reports are sent through email, patient portal, and fax separately, with no unified tracking.	53%
4	Manual audit logging Delivery status and timestamps are recorded in spreadsheets with incomplete coverage and no real-time visibility.	40%
5	Resend and follow-up Failed deliveries require manual investigation and resend, with no automatic retry mechanism.	26%

Disclaimer

Automation readiness

How well-suited this process is for automation

Process Pain Score™

8.7/ 10

AI Fit Rating™

8.9/ 10

Automation Lift Index™

8.7/ 10

Hidden Overhead™

7.1/ 10

How The Automation Works

The full workflow, from trigger to completion.

1. Lab Result Receivedtrigger

A new lab result arrives via email or portal integration. The automation platform detects the incoming result and extracts patient ID, test type, and values.

2. Verify Patient & Fetch Record

The automation queries the practice database to confirm patient identity and retrieve contact details and provider information.

3. Generate Patient Report

The automation creates a patient-friendly PDF report with plain-language interpretation and reference ranges, stored.

4. Generate Provider Report

The automation creates a clinical PDF report with full lab notes and reference ranges, stored.

5. Send Patient Notification

The automation sends the patient-friendly report via email and uploads it to the patient portal, with a delivery confirmation logged.

6. Send Provider Notification

The automation sends the clinical report to the referring provider via email with a delivery confirmation logged.

7. Log Distribution Record

The automation creates a timestamped record and the patient chart, including recipient, delivery method, and status.

Most popular tool stack used

— the complete tool combinations companies use

52% of companies

28% of companies

15% of companies

Disclaimer

What you get when you map this process

Everything you need to understand, plan, and build your automation.

ROI and business case

What this process costs today and what changes once it's automated.

Launch schedule

What gets built, in what order, and what success looks like once it's live.

Process runbook

How the automation runs day to day, including exceptions and human decision points.

Developer handover pack

Full build spec, logic, and configuration — ready to hand off without a briefing call.

Integration and connections guide

Every tool connection, credential, and data mapping the build needs.

Test and QA plan

216 hrsIdentified

4Mapped

View

Frequently asked questions

Everything you need to know before mapping this process.

What happens if a lab result is incomplete or has missing data?

The automation flags incomplete results for staff review before distribution. Your team can request clarification from the lab or patient without delaying other results.

Can the automation handle results from multiple labs?

Will patients still receive reports if they don't use the patient portal?

Does the automation work with our existing patient database?

What if a patient or provider says they didn't receive their report?

View more FAQs

Process pain:8.7/10

Mapped by:4 Companies

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Page updated 10 August 2026