Keeping an internal knowledge base current requires someone to notice a stale article, track down what actually changed, and rewrite the section from scratch. This chain of manual steps means outdated guidance often sits live for days while staff keep asking the same questions in chat.
An automated version detects gaps as they emerge, assembles a house-style draft for a quick human check, and handles publishing, cross-linking, and archiving once approved. Updates move from flagged to live in a single day instead of a week.
The full workflow, from trigger to completion.
Monitors channels for repeated questions and checks articles against their scheduled review dates.
The Knowledge Gap Detector compiles the specific question, channel, and article ID that needs an update.
The Draft Assembly writes replacement content in the KB's house style and suggests related cross-links.
The reviewer reads the draft and marks it approved or sends it back with comments.
If changes are requested, the Draft Assembly updates the draft against the reviewer's comments automatically.
The approved article replaces the outdated version in the live knowledge base.
The channel that raised the original question gets a link to the newly published article.
The previous version is stored for audit history and removed from the live KB.
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