Engagement and completion tracking pulls login, module, and quiz activity for every enrolled learner, then requires someone to judge by eye who is falling behind.
The automated version scores every learner's risk level as soon as new activity data syncs and drafts a personalized nudge for anyone who has stalled. Learner records and certificate status update automatically, so completion visibility is current instead of a once-a-week snapshot.
The full workflow, from trigger to completion.
Every morning the automation platform pulls the previous day's login, progress, and quiz activity for every enrolled learner.
The automation calculates a completion and engagement score for each learner and flags anyone who has dropped below the risk threshold.
For learners cleared for automatic outreach, the automation drafts a nudge email referencing the exact module or lesson where they stalled.
Cases below the confidence threshold, such as VIP or enterprise learners, route to a coach who reviews and sends the nudge manually.
Cleared nudges go out automatically without waiting on a coach's inbox.
The learner's risk score, nudge status, and last contact date update automatically.
A daily summary of flagged learners, sent nudges, and manual reviews posts to the coaching team's channel.
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