Order routing and fulfillment is the process of receiving customer orders, checking inventory across multiple warehouses, calculating shipping costs, and deciding which location should pick and pack each order.
Automated order routing evaluates inventory availability, shipping costs, and business rules in seconds to select the best warehouse for every order.
The full workflow, from trigger to completion.
A new order arrives and triggers the routing workflow. Order details including items, quantities, and customer address are extracted automatically.
The automation queries in real time to check stock levels at all active warehouse locations for every item in the order.
The automation evaluates all viable warehouses, calculates shipping costs, applies business rules (proximity, capacity, customer preferences), and selects the optimal location. The decision is logged for audit.
The automation creates a pick list in the chosen warehouse's instance with items, quantities, and bin locations.
The order status is updated to 'routed' and the warehouse is recorded in the order metadata.
A message is sent to the warehouse team with the order ID, routed location, and a link to the pick list.
The routing decision (order ID, warehouse chosen, shipping cost, reason) is logged audit log for reporting and continuous improvement.
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