Client Review & Refinance Reactivation

Keep your loan book working harder by automatically surfacing clients due for a rate review before they find a competitor first.

34 hrs
Time saved/month
8
Companies have mapped
Map This Automation

About This Automation

Client review and refinance reactivation is the process of identifying existing clients whose loans may benefit from refinancing based on current market rates, equity position, and loan age.

Automation scores clients against refinance criteria, ranks them by benefit, and generates personalized outreach emails automatically. The broker reviews only the top-ranked candidates and approves contact, reducing cycle time from to and enabling same-day outreach.

Key features
Score and rank refinance candidates automatically based on rate differential, equity, loan age, and credit stability
Calculate estimated monthly savings and refinance benefit for each client without manual spreadsheet work
Generate personalized reactivation emails with client-specific loan details and savings estimates
Log all outreach activity and candidate scores in your CRM for tracking and compliance
Reduce broker review time by presenting only qualified candidates ranked by likelihood and benefit

How The Automation Works

The full workflow, from trigger to completion.

1. Monthly Review Cycle Triggeredtrigger

Automation runs on a scheduled date each month to identify refinance-ready clients.

2. Fetch Active Clients

Automation retrieves all active client records with loan details, rates, and property values.

3. Retrieve Current Market Rates

Automation fetches current mortgage rates from an external rate feed or API and compares to client loan rates.

4. The automation Scores Refinance Candidates

The automation evaluates each client against refinance criteria (rate savings, equity, loan age, credit profile) and scores them.

5. Route Top Candidates to Broker

Automation sends a summary of top-scoring candidates to the broker for final approval.

6. Generate Personalized Offer Email

Automation creates a personalized reactivation email with client name, savings estimate, and offer details.

7. Send Email and Log Activity

Automation sends the email and logs the outreach event with timestamp and offer details.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
34hrs/month
Process pain:8.2/10
Mapped by:8 Companies

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