Freight and shipment coordination involves manually requesting quotes from multiple carriers, comparing rates, booking shipments, and tracking deliveries across different carrier portals.
Automation handles quote requests, rate comparison, shipment booking, and real-time status monitoring without human intervention. the team receives alerts only when exceptions occur, and customers get tracking information automatically.
The full workflow, from trigger to completion.
Workflow triggers when an order status changes to ready for shipment. Shipment details are automatically extracted.
The automation reads destination, weight, dimensions, and special handling from the order. Data is formatted and prepared for carrier API calls.
Automated API calls are sent to 2 to 3 preferred carriers simultaneously, requesting real-time rate quotes based on shipment details.
The automation evaluates returned quotes, applies business rules (preferred carriers, service level, cost), and selects the best rate automatically.
The automation books the shipment with the selected carrier via API and receives the tracking number and estimated delivery date.
Tracking number, carrier, and delivery estimate are automatically logged and synced to the master tracking sheet.
An automated email is sent to the customer with the tracking number, carrier name, and estimated delivery date.
The automation polls carrier APIs daily for status updates and flags exceptions (delays, delivery failures) for human review.
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