Document & Information Collection

Clients submit everything your practice needs before the matter stalls, without a single phone call from your team.

45 hrs
Time saved/month
7
Companies have mapped
Map This Automation

About This Automation

Collecting client identity, proof of address, and funds documents for a property matter involves repeated requests, incomplete submissions, and manual chasing before a file is complete. This back and forth delays compliance checks and slows the entire transaction.

An automated version sends checklists, tracks what has arrived, and chases outstanding items without manual follow up. The result is a faster, more complete file with fewer delays before verification can begin.

Key features
Send document checklists automatically when a new matter opens
Track received and outstanding items against a live checklist
Chase missing documents on a set schedule without manual follow up
Flag identity and funds documents for verification once complete
Update the matter record automatically as documents arrive
Coordinate mortgage offer and title requests alongside document collection

How The Automation Works

The full workflow, from trigger to completion.

1. New Matter Openedtrigger

A new matter record triggers the document collection workflow automatically.

2. Document Collection Assistant Runs

The assistant builds a checklist based on matter type and tracks what has been received.

3. Send Document Request

A personalised checklist email and reminder sequence go out to the client automatically.

4. Verify ID

Client identity documents and proof of address are captured and checked.

5. File Documents

Verified documents are filed to the correct matter folder automatically.

6. Conveyancer Reviews Flagged ID

Any identity check that fails automatic verification is routed to the conveyancer for manual review.

7. Update Matter Status

The matter record is updated to show all documents received and compliance checks complete.

8. Notify Conveyancer

The fee earner receives a notification that the matter is ready to progress.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

Recommended for you

Other high-impact processes teams commonly map alongside this one.

Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

View more FAQs
Estimated Time Saving
45hrs/month
Process pain:8.2/10
Mapped by:7 Companies

Map this to your business to get your exact numbers.

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