Review & Referral Requests

Automated follow-ups capture more five-star reviews and turn satisfied clients into a steady referral pipeline.

53 hrs
Time saved/month
5
Companies have mapped
Map This Automation

About This Automation

Referral requests arrive through multiple channels and must be manually extracted, validated, and routed to available inspectors. This fragmented process creates delays, routing errors, and significant coordinator overhead.

Automation captures incoming requests, validates eligibility, checks inspector availability, and assigns work instantly. Confirmation emails are sent automatically, eliminating manual coordination and reducing assignment delays from hours to seconds.

Key features
Capture referral requests from email, forms, and partner portals automatically
Extract property address, client name, inspection type, and special notes without manual data entry
Validate requests against eligibility rules and flag exceptions for review
Check inspector availability and territory in real time
Assign referrals to the best-fit inspector based on workload and location
Send confirmation emails to clients and assignment notifications to inspectors instantly

How The Automation Works

The full workflow, from trigger to completion.

1. Referral Request Receivedtrigger

A new referral arrives via email, Google Form, or partner portal. The automation is triggered immediately upon submission.

2. Extract & Validate Request Data

The automation reads the request, extracts property address, client name, inspection type, and special notes, and validates the format.

3. Check Eligibility Rules

The automation applies stored eligibility criteria (property type, service area, client history, exclusions) and flags ineligible requests.

4. Find Available Inspector

The automation queries the inspector availability data and identifies the best-fit inspector based on territory, workload, and date availability.

5. Create Assignment Record

The automation creates a new assignment record with all referral details, inspector name, and timestamp.

6. Notify Inspector

A message is sent to the assigned inspector with the referral details, property address, and client contact information.

7. Send Client Confirmation

An automated email is sent to the client confirming the referral receipt and providing the estimated inspection window.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
53hrs/month
Process pain:8.2/10
Mapped by:5 Companies

Map this to your business to get your exact numbers.

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