ROI and Business Case

[YourCompany.com] · IT Department · Prepared by FullSpec · [Today's Date]

This document makes the financial case for automating your password reset and access request process. It translates the time your IT team currently spends into real dollar costs, shows what those numbers look like after automation, and gives you a clear view of payback period and net return. All figures are drawn from your confirmed process data and FullSpec benchmarks. You review and approve; FullSpec handles everything on the build side.

01What the current process is costing you

The three highest-friction steps in your current process are the points where time disappears and mistakes compound. Each one is a manual handoff with no fallback.

• Identity Verified by IT (Step 3): Averages 10 minutes per request. IT must send a follow-up message, wait for a reply, and manually cross-reference the employee directory. There is no automated verification gate, so unverified requests are sometimes actioned under time pressure, creating a security gap.
• Manager Approval Chased for New Access (Step 4): Averages 20 minutes of active IT time per new-access request, not counting the wait. Managers respond in their own time, leaving staff blocked for hours. There is no reminder system, so IT has to follow up manually and the approval is rarely documented.
• Ticket Closed and Audit Note Added (Step 8): Averages 5 minutes but is frequently skipped entirely when IT is under load. The result is an incomplete audit trail across roughly 60% of requests, which creates compliance exposure and makes incident review unreliable.

02What changes after automation

After automation, three FullSpec-built agents handle intake, verification, and provisioning end to end. The Request Intake Agent receives every Slack command or form submission and creates a Jira ticket instantly. The Verification and Approval Agent runs an Okta identity challenge or sends the manager a one-click Slack approval with automatic reminders, all without IT involvement. The Provisioning and Audit Agent then executes the access change across Okta and Google Workspace and closes the ticket with a full audit log. Your IT team keeps exactly one decision point: the escalation review when a manager denies a request or when identity verification fails. Everything else runs automatically, around the clock.

03Before and after comparison

04Tool costs

05Net ROI summary

06Assumptions log

All cost and saving figures in this document are based on the confirmed volume of approximately 60 requests per month and an IT Support Specialist rate of $29/hour. If your request volume grows, the savings scale proportionally: at 90 requests per month the annual staff cost saving rises to approximately $13,600, and the payback period shortens to under 3 months. If your team's fully loaded hourly rate is higher than $29 (for example $40/hour for a more senior IT role), the annual saving increases to around $11,000 and payback falls closer to 3.5 months. Conversely, if volume is lower than 60 requests per month, FullSpec recommends re-running these numbers with your actual figures before committing to the Standard build. Reach out to the FullSpec team at support@gofullspec.com with any questions on the assumptions or to request a revised scenario.