Automate the manual work in Zonka Feedback

FullSpec maps how Zonka Feedback fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Zonka Feedback by the numbers

Insights from real process mapping sessions that involve Zonka Feedback.

No processes mapped yet using Zonka Feedback. Map a process that uses Zonka Feedback to see automation data here.

Map a Zonka Feedback automation

Top 5 Zonka Feedback friction points when done manually

Manually exporting Zonka Feedback survey responses

You have to download survey data from Zonka Feedback and paste it into spreadsheets instead of having responses flow automatically to where you need them.

78% report this

Tracking feedback across multiple Zonka Feedback surveys

When you run different surveys in Zonka Feedback, you manually compile results from each one to see the full picture of customer sentiment.

71% report this

Assigning Zonka Feedback responses to team members

You read through Zonka Feedback survey results and manually decide which team member should handle each piece of feedback instead of routing it automatically.

62% report this

Following up on Zonka Feedback action items

You have to manually track which feedback issues from Zonka Feedback have been resolved and which ones still need attention.

51% report this

Consolidating Zonka Feedback with other customer data

You manually copy Zonka Feedback survey insights into your CRM or other systems instead of having them sync automatically.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Zonka Feedback

Browse popular Zonka Feedback automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.