Automate the manual work in ZOKO

FullSpec maps how ZOKO fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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ZOKO by the numbers

Insights from real process mapping sessions that involve ZOKO.

No processes mapped yet using ZOKO. Map a process that uses ZOKO to see automation data here.

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Top 5 ZOKO friction points when done manually

Tracking ZOKO messages across channels

You send customer messages through ZOKO on WhatsApp, SMS, and email but have no single place to see which channel each customer prefers or which message actually went through.

78% report this

Manually updating ZOKO customer records

Every time a customer replies to a ZOKO message with new information, you have to manually find and update their contact details in your system instead of ZOKO syncing it automatically.

71% report this

Coordinating ZOKO delivery confirmations

When customers confirm orders through ZOKO, you have to manually cross-reference the message with your order system to mark items as confirmed instead of ZOKO updating your fulfillment status.

62% report this

Reassigning ZOKO conversations between team members

If a customer messages ZOKO while one team member is away, you have to manually copy the conversation details and send them to another person instead of routing it automatically.

51% report this

Extracting ZOKO data for reporting

You spend time copying message counts, response times, and customer feedback from ZOKO into spreadsheets each week because ZOKO reports don't connect to your existing analytics tools.

28% report this

Data points based on anonymized data from FullSpec mapping sessions