Automate the manual work in Userback

FullSpec maps how Userback fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Userback by the numbers

Insights from real process mapping sessions that involve Userback.

No processes mapped yet using Userback. Map a process that uses Userback to see automation data here.

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Top 5 Userback friction points when done manually

Manually sorting Userback feedback by priority

You receive dozens of Userback submissions daily but have to manually read and categorize each one to figure out which issues matter most to your team.

78% report this

Tracking Userback tickets across multiple tools

Feedback comes into Userback but your team manages work in a different project management system, forcing you to manually copy details between platforms.

71% report this

Userback screenshots lack context and details

Users submit Userback screenshots without explaining what problem they encountered, so you spend time going back and forth asking clarifying questions.

61% report this

Assigning Userback feedback to the right person

When feedback arrives in Userback, you manually decide which team member should handle it and send them a message to get started.

48% report this

Userback feedback gets lost in email chains

Important Userback submissions get buried in forwarded emails and Slack messages instead of staying organized in one place your team checks regularly.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Userback

Browse popular Userback automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.