Automate the manual work in touchSMS

FullSpec maps how touchSMS fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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touchSMS by the numbers

Insights from real process mapping sessions that involve touchSMS.

No processes mapped yet using touchSMS. Map a process that uses touchSMS to see automation data here.

Map a touchSMS automation

Top 5 touchSMS friction points when done manually

Manually logging touchSMS delivery status

You have to manually check touchSMS to see which messages were delivered and then update your records or spreadsheets by hand.

78% report this

Copying customer numbers into touchSMS

You spend time copying phone numbers from your customer database into touchSMS one by one instead of sending to a list automatically.

71% report this

Resending failed touchSMS messages

When touchSMS shows a message failed to send, you have to manually identify which customers didn't receive it and resend to each one.

62% report this

Tracking touchSMS responses by hand

Customer replies come into touchSMS but you have to manually record who responded, what they said, and what action to take next.

51% report this

Scheduling touchSMS campaigns separately

You have to manually plan and schedule each touchSMS message campaign instead of automating sends based on customer actions or dates.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in touchSMS

Browse popular touchSMS automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.