Automate the manual work in Tidio

FullSpec maps how Tidio fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Tidio by the numbers

Insights from real process mapping sessions that involve Tidio.

No processes mapped yet using Tidio. Map a process that uses Tidio to see automation data here.

Map a Tidio automation

Top 5 Tidio friction points when done manually

Tidio chat history scattered across platforms

Customer conversations happen in Tidio, email, and social media, forcing you to manually piece together the full interaction history before responding.

78% report this

Manual customer data entry into Tidio

When a new customer contacts you through Tidio, you have to stop and manually type their information into your CRM or spreadsheet instead of it syncing automatically.

71% report this

Tidio chat tags require constant manual sorting

You manually tag conversations in Tidio to organize them, but without automation, similar issues get tagged differently and conversations get lost in the system.

61% report this

Tidio handoffs to team members go untracked

When you manually assign a Tidio conversation to a colleague, there is no clear record of who is handling it or when it was transferred, leading to duplicate responses.

48% report this

Tidio responses require manual follow-up logging

After you send a response in Tidio, you have to manually log the interaction in your support ticket system or notes because Tidio does not automatically record the outcome.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Tidio

Browse popular Tidio automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.