Automate the manual work in TextUs

FullSpec maps how TextUs fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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TextUs by the numbers

Insights from real process mapping sessions that involve TextUs.

No processes mapped yet using TextUs. Map a process that uses TextUs to see automation data here.

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Top 5 TextUs friction points when done manually

Manually logging TextUs conversations

You have to copy text message threads from TextUs into your CRM or notes system by hand, creating duplicate records and wasting time.

78% report this

Tracking response rates across TextUs

You manually count which customers replied to TextUs messages and which ones didn't, then update spreadsheets to track campaign performance.

71% report this

Reassigning TextUs conversations between team members

When someone goes on vacation or leaves, you have to manually move their TextUs conversations to another person and notify them about each thread.

62% report this

Pulling TextUs data for monthly reports

You export TextUs message logs and manually compile them into reports to show management how many texts were sent and what the outcomes were.

54% report this

Matching TextUs replies to original campaigns

You have to remember which TextUs message batch each reply came from and manually sort responses back to the right campaign or customer segment.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in TextUs

Browse popular TextUs automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.