Automate the manual work in Tactful UCX

FullSpec maps how Tactful UCX fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Tactful UCX by the numbers

Insights from real process mapping sessions that involve Tactful UCX.

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Top 5 Tactful UCX friction points when done manually

Manually routing Tactful UCX conversations

Support staff spend time reading through Tactful UCX transcripts to figure out which team member should handle each customer issue instead of having routing rules do it automatically.

78% report this

Tactful UCX context gets lost between handoffs

When transferring a customer conversation in Tactful UCX to another agent or department, previous context and resolution attempts disappear, forcing the new handler to re-ask questions.

71% report this

Extracting data from Tactful UCX for reports

Managers manually copy customer details and resolution notes from Tactful UCX into spreadsheets to create weekly or monthly performance reports instead of pulling them automatically.

64% report this

Tactful UCX follow-ups require manual tracking

Support staff have to create separate reminders or calendar entries for Tactful UCX conversations that need follow-up because the platform does not flag or schedule them.

52% report this

Duplicate Tactful UCX tickets from same customer

When a customer contacts support multiple times through different channels, staff manually search Tactful UCX to find and link related conversations instead of the system recognizing repeat customers.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Tactful UCX

Browse popular Tactful UCX automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.