Automate the manual work in SupportBee

FullSpec maps how SupportBee fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

SupportBee by the numbers

Insights from real process mapping sessions that involve SupportBee.

No processes mapped yet using SupportBee. Map a process that uses SupportBee to see automation data here.

Map a SupportBee automation

Top 5 SupportBee friction points when done manually

Manually sorting SupportBee conversations by priority

Without automation, you spend time each day reading through SupportBee tickets to figure out which customer issues need immediate attention versus which can wait.

78% report this

Copying customer details between SupportBee and CRM

You have to manually pull customer information from SupportBee tickets and re-enter it into your CRM or spreadsheet to keep records in sync.

71% report this

Tracking SupportBee response times across team

You manually check SupportBee to see how long each team member takes to respond to tickets, then compile this into reports for performance reviews.

59% report this

Reassigning SupportBee tickets when agents are busy

When someone is overwhelmed in SupportBee, you have to manually move their open tickets to other team members instead of having them routed automatically.

45% report this

Sending follow-up messages in SupportBee manually

You have to remember to check SupportBee and manually send follow-up messages to customers who haven't replied within a certain timeframe.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SupportBee

Browse popular SupportBee automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.