Automate the manual work in Olark

FullSpec maps how Olark fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Olark by the numbers

Insights from real process mapping sessions that involve Olark.

No processes mapped yet using Olark. Map a process that uses Olark to see automation data here.

Map a Olark automation

Top 5 Olark friction points when done manually

Olark chat logs scattered across systems

Conversations in Olark are never automatically synced to your CRM or ticketing system, so you manually copy chat details into multiple places to keep customer records complete.

78% report this

Manually tracking Olark visitor behavior

You have to manually note down which pages visitors were viewing when they started an Olark chat, then add that context to your support notes since Olark doesn't auto-capture the full browsing path.

71% report this

Olark transcripts require manual export

When you need to reference past Olark conversations for compliance or training, you have to manually download and organize transcripts instead of having them automatically archived and searchable.

63% report this

Manually routing Olark chats to teams

You have to read incoming Olark messages and manually assign them to the right agent or department because Olark doesn't automatically route based on your specific business rules.

54% report this

Olark visitor data entry into spreadsheets

You manually pull visitor information from Olark and type it into spreadsheets to track trends, segment customers, or run reports that Olark doesn't generate natively.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Olark

Browse popular Olark automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.