Automate the manual work in Spoke

FullSpec maps how Spoke fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Spoke by the numbers

Insights from real process mapping sessions that involve Spoke.

No processes mapped yet using Spoke. Map a process that uses Spoke to see automation data here.

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Top 5 Spoke friction points when done manually

Manually routing messages in Spoke

You have to decide which team member should handle each incoming message in Spoke instead of having routing rules automatically assign them.

78% report this

Copying customer info into Spoke

You manually type or copy-paste customer details into Spoke conversations because they don't sync from your CRM or order system.

71% report this

Tracking Spoke response times manually

You have to manually check Spoke timestamps and calculate how long it took your team to respond to each customer message.

59% report this

Updating customer status across Spoke

When a customer issue is resolved in Spoke, you manually update their status in other systems instead of having Spoke notify them automatically.

44% report this

Exporting Spoke reports for meetings

You manually pull data out of Spoke and rebuild it in spreadsheets to show your manager or team what happened during the week.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Spoke

Browse popular Spoke automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.