Automate the manual work in SolarWinds Service Desk

FullSpec maps how SolarWinds Service Desk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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SolarWinds Service Desk by the numbers

Insights from real process mapping sessions that involve SolarWinds Service Desk.

No processes mapped yet using SolarWinds Service Desk. Map a process that uses SolarWinds Service Desk to see automation data here.

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Top 5 SolarWinds Service Desk friction points when done manually

Tickets created and routed manually

Support requests arrive by email and someone has to log and assign them in SolarWinds Service Desk.

67% report this

Repetitive responses typed from scratch

Common answers are rewritten each time instead of auto-suggested.

54% report this

No visibility across channels

Customer history in SolarWinds Service Desk does not include interactions from other channels.

42% report this

Escalations handled ad hoc

Escalation rules exist on paper but are not enforced automatically in SolarWinds Service Desk.

34% report this

SLA tracking done manually

Response times and resolution deadlines are tracked by hand or not at all.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SolarWinds Service Desk

Browse popular SolarWinds Service Desk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.