Automate the manual work in Screendesk

FullSpec maps how Screendesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

Screendesk by the numbers

Insights from real process mapping sessions that involve Screendesk.

No processes mapped yet using Screendesk. Map a process that uses Screendesk to see automation data here.

Map a Screendesk automation

Top 5 Screendesk friction points when done manually

Screendesk recordings pile up without organization

Support agents record sessions in Screendesk but manually sort and file recordings by ticket, customer, or issue type because there's no automatic tagging system.

78% report this

Screendesk playback searches take forever

When you need to find a specific recorded session in Screendesk to reference a customer issue, you manually scrub through dozens of recordings because there's no searchable transcript or metadata.

68% report this

Sharing Screendesk clips requires manual steps

To share a relevant Screendesk recording with a colleague or customer, you manually export, convert, or upload the file to another platform instead of generating a shareable link directly.

57% report this

Screendesk data doesn't sync to ticketing

You manually attach or reference Screendesk recordings in your support tickets because the recordings don't automatically link to the corresponding ticket in your helpdesk system.

42% report this

Screendesk insights require manual review

To identify patterns in customer issues or agent performance from Screendesk sessions, you manually watch recordings and take notes instead of having automated summaries or analytics.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Screendesk

Browse popular Screendesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.