Automate the manual work in Request Tracker (RT)

FullSpec maps how Request Tracker (RT) fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

Request Tracker (RT) by the numbers

Insights from real process mapping sessions that involve Request Tracker (RT).

No processes mapped yet using Request Tracker (RT). Map a process that uses Request Tracker (RT) to see automation data here.

Map a Request Tracker (RT) automation

Top 5 Request Tracker (RT) friction points when done manually

Manually linking related Request Tracker (RT) tickets

You have to manually search for and link related tickets in Request Tracker (RT) instead of the system automatically connecting them based on customer or subject matter.

78% report this

Copying ticket details between Request Tracker (RT) systems

When you need information from one Request Tracker (RT) instance in another, you have to copy and paste ticket data by hand instead of syncing it automatically.

71% report this

Updating Request Tracker (RT) custom fields repeatedly

You manually fill in the same custom fields in Request Tracker (RT) for every ticket instead of having defaults or templates apply them automatically based on ticket type.

62% report this

Exporting Request Tracker (RT) data for reporting

You have to export tickets from Request Tracker (RT) into a spreadsheet and rebuild reports by hand because the built-in reporting does not match what your manager needs.

45% report this

Notifying teams outside Request Tracker (RT)

When a ticket in Request Tracker (RT) requires action from another department, you have to send a separate email or message instead of the system alerting them directly.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Request Tracker (RT)

Browse popular Request Tracker (RT) automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.