Automate the manual work in Pure Chat

FullSpec maps how Pure Chat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Pure Chat by the numbers

Insights from real process mapping sessions that involve Pure Chat.

No processes mapped yet using Pure Chat. Map a process that uses Pure Chat to see automation data here.

Map a Pure Chat automation

Top 5 Pure Chat friction points when done manually

Pure Chat conversations scattered across devices

Customer chat histories in Pure Chat get fragmented when team members switch between phones, tablets, and computers, forcing you to manually piece together what was already discussed.

78% report this

Manual Pure Chat transcript exports for records

You have to manually download and organize Pure Chat conversation transcripts whenever you need them for compliance, billing disputes, or customer service reviews.

51% report this

Pure Chat visitor data entry into CRM

Contact information from Pure Chat visitors has to be manually typed or copied into your CRM because the two systems don't talk to each other automatically.

42% report this

Tracking Pure Chat response times by hand

You manually monitor Pure Chat timestamps and calculate response times across your team instead of having automated reports that show who's meeting service level targets.

33% report this

Pure Chat visitor intent classification work

You have to manually read through Pure Chat conversations and tag or categorize what each visitor wanted because Pure Chat doesn't automatically sort inquiries by type or urgency.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Pure Chat

Browse popular Pure Chat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.