Question 1

What manual work can we automate around Product Fruits?

Accepted Answer

You can automate the creation and deployment of onboarding experiences within your app by triggering tours, tooltips, and guides based on user behavior or events from connected systems. For example, you can automatically launch a specific onboarding flow when a new user account is provisioned in your primary system, or update guide content based on changes to user roles or feature access. This eliminates manual steps like manually creating guides or pushing them to users at the right moment.

Question 2

How does data move between Product Fruits and other business tools?

Accepted Answer

Product Fruits can receive trigger data from external systems (such as user creation events or permission changes) to determine when and what onboarding content to display. It can also send analytics data outward, such as user completion rates, engagement metrics, or guide interaction logs, so you can track adoption metrics in your data warehouse or reporting platform. The connection method depends on what automation platform you use to link Product Fruits with your other tools.

Question 3

What common issues should we watch for when automating with Product Fruits?

Accepted Answer

Timing mismatches can cause onboarding flows to trigger before users are ready or after they have already completed an action. Guide content can become stale if it is not synchronized when your app interface changes, leading to confused users. Additionally, if user data is not properly mapped between systems, the wrong users may see the wrong guides or guides may fail to trigger entirely. Test your automations across different user roles and scenarios to catch these gaps early.

Question 4

How should we organize Product Fruits for reliable automations?

Accepted Answer

Create a clear naming convention for your guides and flows so automation triggers can target them accurately without confusion. Map out which user segments or behaviors should trigger which guides, and document these rules in a centralized place so your automations stay in sync. Ensure user attributes and event names are consistent across Product Fruits and connected systems, and regularly audit your automation logic to catch guides that are no longer relevant or triggers that have drifted from their original intent.

Automate the manual work in Product Fruits

Product Fruits by the numbers

Top 5 Product Fruits friction points when done manually

Manually syncing Product Fruits feedback across teams

Tracking feature requests without Product Fruits integration

Updating customer segments in Product Fruits manually

Recreating Product Fruits campaigns across environments

Exporting Product Fruits data for reporting

What you can automate in Product Fruits

Create Google Sheets rows for new finished surveys in Product Fruits

Create Google Sheets rows for skipped tours in Product Fruits

Create HubSpot form submissions from new Product Fruits feedback received

Create new Freshdesk tickets from received feedback in Product Fruits

Create notes in Productboard for new feedback received in Product Fruits

Create tickets in HubSpot when new feedback is received in Product Fruits

Tools commonly connected to Product Fruits

Product Fruits Automation questions

Ready to automate your work in Product Fruits?