Automate the manual work in Malcolm!

FullSpec maps how Malcolm! fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Malcolm! by the numbers

Insights from real process mapping sessions that involve Malcolm!.

No processes mapped yet using Malcolm!. Map a process that uses Malcolm! to see automation data here.

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Top 5 Malcolm! friction points when done manually

Manually logging Malcolm! tickets across systems

Support staff spend time re-entering Malcolm! ticket details into separate tracking spreadsheets because Malcolm! doesn't automatically sync with your internal record-keeping.

78% report this

Hunting for Malcolm! context between channels

When customers contact you through email, phone, or chat, you have to manually search Malcolm! to find their previous interactions instead of having all history in one place.

71% report this

Updating Malcolm! ticket status by hand

Your team manually updates ticket statuses in Malcolm! throughout the day instead of having resolution steps automatically mark tickets as resolved or closed.

59% report this

Copying Malcolm! responses into email templates

Support agents write responses in Malcolm! then manually copy and paste them into your email system because Malcolm! doesn't integrate with your outbound email.

48% report this

Manually compiling Malcolm! reports for leadership

You export data from Malcolm! and spend hours reformatting it in Excel to create weekly or monthly support metrics reports for management.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Malcolm!

Browse popular Malcolm! automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.