Automate the manual work in LiveAgent

FullSpec maps how LiveAgent fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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LiveAgent by the numbers

Insights from real process mapping sessions that involve LiveAgent.

No processes mapped yet using LiveAgent. Map a process that uses LiveAgent to see automation data here.

Map a LiveAgent automation

Top 5 LiveAgent friction points when done manually

Manually logging chat handoffs in LiveAgent

When you transfer a customer between agents in LiveAgent, you have to manually document who handled what and why, or the context gets lost.

78% report this

Copying LiveAgent chat data into spreadsheets

You pull conversation transcripts from LiveAgent and paste them into Excel to track metrics, create reports, or analyze trends because the built-in reports don't match your needs.

71% report this

Chasing down LiveAgent response time gaps

When customers complain about slow replies, you have to dig through LiveAgent chat history manually to figure out why an agent didn't respond or took too long.

62% report this

Updating customer info across LiveAgent manually

When a customer's contact details or account status changes, you have to find and update their profile in LiveAgent by hand instead of syncing it from your CRM.

54% report this

Resolving LiveAgent ticket routing mistakes

When a chat gets routed to the wrong department or agent in LiveAgent, you have to manually reassign it and notify people instead of having clear routing rules prevent the error.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in LiveAgent

Browse popular LiveAgent automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.