Automate the manual work in Kommunicate

FullSpec maps how Kommunicate fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Kommunicate by the numbers

Insights from real process mapping sessions that involve Kommunicate.

No processes mapped yet using Kommunicate. Map a process that uses Kommunicate to see automation data here.

Map a Kommunicate automation

Top 5 Kommunicate friction points when done manually

Routing conversations across Kommunicate agents

When a customer needs to be handed off to a different agent or department in Kommunicate, you have to manually reassign the conversation thread instead of using automated routing rules.

78% report this

Pulling conversation history from Kommunicate

Every time you need to reference what a customer said in a previous Kommunicate chat, you have to manually scroll through the entire conversation log instead of searching or filtering by topic.

71% report this

Syncing Kommunicate data with your CRM

Customer information and conversation notes from Kommunicate don't automatically flow into your CRM, so you manually copy and paste details into both systems.

62% report this

Creating follow-up tasks from Kommunicate chats

When a customer request in Kommunicate requires a follow-up action, you have to manually create a task in your project management tool instead of converting the message into an actionable item.

51% report this

Tracking response times across Kommunicate

You manually monitor and record how long it takes agents to respond in Kommunicate conversations because there is no built-in dashboard that automatically tracks and reports on response time metrics.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Kommunicate

Browse popular Kommunicate automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.