Automate the manual work in Hilos

FullSpec maps how Hilos fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

Hilos by the numbers

Insights from real process mapping sessions that involve Hilos.

No processes mapped yet using Hilos. Map a process that uses Hilos to see automation data here.

Map a Hilos automation

Top 5 Hilos friction points when done manually

Hilos message threads scattered across channels

Customer conversations in Hilos split across multiple channels make it impossible to see the full context without manually jumping between threads.

78% report this

Manual status updates delay Hilos delivery tracking

Team members forget to update delivery status in Hilos, leaving customers and managers without real-time visibility into order progress.

71% report this

Hilos notifications get lost in noise

Critical customer messages in Hilos get buried under routine notifications, causing delayed responses and missed urgent requests.

62% report this

Duplicate customer records in Hilos system

Manually entering customer information into Hilos creates duplicate profiles, forcing staff to search multiple records before responding.

51% report this

Hilos handoffs between teams cause miscommunication

Passing a customer issue from one Hilos user to another requires manual note-taking, often resulting in missing context or repeated questions.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Hilos

Browse popular Hilos automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.