Automate the manual work in Hedy

FullSpec maps how Hedy fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Hedy by the numbers

Insights from real process mapping sessions that involve Hedy.

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Top 5 Hedy friction points when done manually

Manually routing tickets across Hedy queues

You have to read each incoming ticket in Hedy and decide which team queue it belongs in, then drag it over yourself instead of rules handling it automatically.

78% report this

Copying customer context into Hedy responses

You pull customer information from your CRM, then manually type or paste relevant details into Hedy message templates because the systems don't talk to each other.

71% report this

Updating Hedy ticket status across platforms

When you resolve an issue in Hedy, you have to manually update the same ticket status in your accounting software or project management tool to keep records in sync.

62% report this

Extracting Hedy data for weekly reports

You spend time each week exporting conversations and metrics from Hedy into a spreadsheet to create reports your manager needs instead of pulling them automatically.

51% report this

Manually flagging repeat issues in Hedy

You notice the same customer problem appearing in multiple Hedy tickets but have to manually tag or note them because the system doesn't identify patterns on its own.

28% report this

Data points based on anonymized data from FullSpec mapping sessions