Automate the manual work in Gupshup

FullSpec maps how Gupshup fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Gupshup by the numbers

Insights from real process mapping sessions that involve Gupshup.

No processes mapped yet using Gupshup. Map a process that uses Gupshup to see automation data here.

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Top 5 Gupshup friction points when done manually

Manual message routing across Gupshup channels

You receive customer inquiries through multiple Gupshup channels and manually decide which team member handles each message instead of having routing rules do it automatically.

78% report this

Copying Gupshup conversations into CRM records

After resolving a customer issue in Gupshup, you manually copy relevant message details into your CRM so your team has a complete customer history.

71% report this

Tracking Gupshup delivery status without alerts

You check Gupshup manually throughout the day to see if messages were delivered and read instead of receiving automatic notifications when delivery fails.

62% report this

Retyping customer data into Gupshup templates

When sending templated messages through Gupshup, you manually type in customer names and order numbers each time instead of pulling them from your database.

51% report this

Consolidating Gupshup reports across team members

You collect message counts and response times from different team members' Gupshup inboxes and compile them into a single report each week.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Gupshup

Browse popular Gupshup automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.