Automate the manual work in Gorgias

FullSpec maps how Gorgias fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Gorgias by the numbers

Insights from real process mapping sessions that involve Gorgias.

No processes mapped yet using Gorgias. Map a process that uses Gorgias to see automation data here.

Map a Gorgias automation

Top 5 Gorgias friction points when done manually

Gorgias conversation history scattered across channels

Customer messages arrive in email, chat, and social media, but you manually piece together the full conversation history in Gorgias instead of seeing it unified in one place.

78% report this

Manual tag and rule application in Gorgias

You read each incoming message and manually decide which tags to add and which Gorgias rules should apply, wasting time on repetitive categorization.

71% report this

Duplicate customer records requiring manual merge

The same customer appears multiple times in Gorgias under different names or email addresses, forcing you to manually track and consolidate their conversation threads.

62% report this

Gorgias macros typed instead of triggered

You manually type out standard responses and solutions instead of having Gorgias macros automatically suggest or populate them based on the customer issue.

54% report this

Manual follow-up reminders slip through Gorgias

You write notes in Gorgias about customers who need follow-up but manually check back later because reminders are not automatically triggered when the time comes.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Gorgias

Browse popular Gorgias automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.