Automate the manual work in Gainsight Customer Communities

FullSpec maps how Gainsight Customer Communities fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Gainsight Customer Communities by the numbers

Insights from real process mapping sessions that involve Gainsight Customer Communities.

No processes mapped yet using Gainsight Customer Communities. Map a process that uses Gainsight Customer Communities to see automation data here.

Map a Gainsight Customer Communities automation

Top 5 Gainsight Customer Communities friction points when done manually

Manually routing Gainsight Customer Communities posts

You spend hours each week reading through Gainsight Customer Communities posts and manually assigning them to the right support team members instead of having routing rules handle it automatically.

78% report this

Tracking unanswered Gainsight Customer Communities questions

You have to manually check Gainsight Customer Communities daily to find which customer questions have gone unanswered and decide who should respond, creating duplicate work and delayed resolutions.

71% report this

Updating customer info across Gainsight Customer Communities

When customer details change, you manually update their profile information in Gainsight Customer Communities instead of syncing it automatically from your CRM.

61% report this

Monitoring Gainsight Customer Communities sentiment manually

You read through Gainsight Customer Communities threads one by one to spot frustrated customers or escalating issues instead of having alerts flag them for you.

48% report this

Copying Gainsight Customer Communities answers to email

When customers ask the same questions in email that are already answered in Gainsight Customer Communities, you manually copy and paste solutions instead of pointing them to existing threads.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Gainsight Customer Communities

Browse popular Gainsight Customer Communities automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.