Automate the manual work in ExpertConnect

FullSpec maps how ExpertConnect fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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ExpertConnect by the numbers

Insights from real process mapping sessions that involve ExpertConnect.

No processes mapped yet using ExpertConnect. Map a process that uses ExpertConnect to see automation data here.

Map a ExpertConnect automation

Top 5 ExpertConnect friction points when done manually

Matching customers to ExpertConnect specialists manually

You spend hours reading customer issues and ExpertConnect expert profiles to find the right match instead of the system doing it automatically.

78% report this

Chasing ExpertConnect experts for status updates

You constantly follow up with ExpertConnect specialists to find out whether they have answered customer questions or completed their assignments.

52% report this

Re-entering customer context into ExpertConnect

You copy and paste customer background information, previous conversations, and ticket history into ExpertConnect because the expert cannot see your internal systems.

48% report this

Tracking ExpertConnect expert availability across channels

You maintain separate spreadsheets or calendars to track which ExpertConnect specialists are available because their availability is not synced with your scheduling system.

35% report this

Consolidating ExpertConnect feedback into quality reports

You manually compile expert ratings, customer satisfaction scores, and resolution notes from ExpertConnect into monthly performance reports instead of pulling them automatically.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in ExpertConnect

Browse popular ExpertConnect automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.